Age and booking policy at Ace Hotel Brooklyn
Ace Hotel Brooklyn requires the primary guest who books and checks in to be at least 21 years old, and they must present a valid government-issued photo ID and a credit card at check-in. The property otherwise welcomes guests of all ages; crib requests and accommodations for children are noted on the hotel's FAQ.
In this guide
Who can book and check in
The hotel’s stated minimum age to book a room and to check in is 21. That requirement applies to the primary booking guest who signs the registration and card authorization at arrival.
Ace Hotel Brooklyn’s public materials also state that the property is open to everyone — families, solo travelers and groups — but the named person completing the reservation and checking in must meet the 21+ rule.
- Minimum to book/check in: 21 years old
- Valid government-issued photo ID required at check-in
- A credit card is required at check-in for authorization
| Who | Requirement |
|---|---|
| Primary booking guest (checks in) | Must be 21+; ID and credit card required |
| Accompanying guests | No separate minimum policy stated (hotel welcomes all ages) |
| Children under 18 | Can stay when accompanied; crib available by request (per hotel FAQ) |
Check-in, check-out and early/late requests
Standard check-in time begins after 3:00 PM and check-out is at 12:00 PM (noon). The hotel notes that early check-in and late check-out can be requested but are subject to availability.
Guests are required to confirm payment at check-out by noon on the day they depart.
- Standard check-in: after 3:00 PM
- Standard check-out: 12:00 PM (noon)
- Early check-in / late check-out: available upon request, if rooms allow
| Service | Time / Note |
|---|---|
| Check-in | After 3:00 PM |
| Check-out | 12:00 PM (noon); payment confirmed by 12pm |
| Early/late | Available on request; subject to availability |
Booking, payment and incidental holds
At check-in the hotel will authorize a credit card for the room cost plus taxes and an incidental hold. The hotel’s stated incidental authorization amount is $300, applied via the credit card on file.
The property accepts major credit cards and uses cashless payments for transactions. If you need a different payment arrangement, ask the front desk or your booking agent ahead of arrival.
- Incidentals hold: $300 authorization at check-in
- Payments: major credit cards accepted; cashless transactions available
- If you need to split payment or pay with another card, discuss this with the front desk when you arrive
| Item | What to expect |
|---|---|
| Card required | Yes—credit card presented at check-in |
| Incidentals hold | $300 authorization (per hotel's stated policy) |
| Accepted cards | American Express, Mastercard, Visa, Discover, and others |
Destination fee and what it covers
Ace Hotel Brooklyn applies a nightly destination fee; the hotel lists the fee and defines the included items. The destination fee helps cover services like 24-hour gym access and enhanced in-room Wi‑Fi with TV casting.
If you want details about how the fee is charged or what it covers for your dates, check your reservation confirmation or contact the hotel directly before arrival.
- Destination fee: listed by the hotel (amount confirmed on the hotel site and reservation)
- Common inclusions: 24-hour fitness center access, enhanced in-room 'super WiFi' with TV casting, complimentary domestic/international calls, and a retail discount
- Check your booking confirmation for exact fee amount and inclusions for your stay
| Included service | Typical coverage (per hotel) |
|---|---|
| Fitness center | 24-hour access included |
| In-room WiFi | Enhanced 'super WiFi' with TV casting included |
| Other benefits | Complimentary phone calls and retail discount listed by hotel |
Guests, pets and accessibility
Ace Hotel Brooklyn allows dogs with a stated pet fee and requires a pet waiver form at check-in; service animals are exempt from fees. The hotel notes size/weight limits and specific pet rules on its policy page.
The property provides wheelchair-accessible paths of travel, elevators with wide doors, and accessible rooms and public areas. If you require a specific accessible room type or additional assistance, request it when you book or call ahead.
- Pet policy: dogs accepted with a per-night fee (hotel lists the fee and conditions); pet waiver required at check-in
- Service animals: exempt from pet fees
- Accessibility: stair-free entrance, accessible routes, and elevators with wide doors
| Topic | What hotel states |
|---|---|
| Pet fee | Hotel lists a daily charge for dogs (see property policy) |
| Service animals | Exempt from pet fees |
| Accessibility | Wheelchair-accessible path to entrance and elevators with wide doors |
Room types and naming (exact room names)
Ace Hotel Brooklyn offers six room type names; use these exact names when booking or requesting room details: Room (Small), Room, 1 Queen Bed, Double Room, Room (Medium), Room (Medium Skyline), and Suite.
Room features vary by type — the hotel lists amenities like a flat-screen TV, in-room safe, minibar, bathrobe and Firsthand toiletries in every room.
- Exact room names to reference when booking:
- Room (Small)
- Room, 1 Queen Bed
- Double Room
- Room (Medium)
- Room (Medium Skyline)
- Suite
| Room name | Stated bed setup |
|---|---|
| Room (Small) | 1 King Bed |
| Room, 1 Queen Bed | 1 Queen Bed |
| Double Room | 2 Queen Beds |
| Room (Medium) | 1 King Bed |
| Room (Medium Skyline) | 1 King Bed |
| Suite | 1 King Bed |
Special requests, meetings and events
The hotel operates a full event floor with spaces such as the Atrium and the Studio; these details are handled through the hotel’s event and sales teams. If you’re booking an event, confirm capacities, layouts and any age-related rules directly with the events team.
For room-level special requests — early check-in, late check-out, crib request, pet arrangements, accessible rooms — contact the hotel before arrival or use your booking agent. Availability for special requests is subject to the hotel’s operational conditions.
- Event spaces: Atrium, Studio, Stoop and Garden (capacity and square footage listed on the hotel site)
- Special requests: early/late check-in, cribs, pet arrangements and accessibility requests handled by front desk or events team
- Confirm any event age rules directly with the hotel's events staff
| Request | How to arrange |
|---|---|
| Crib or child accommodation | Request prior to arrival—hotel notes cribs available upon request |
| Pet stay | Reserve and complete pet waiver at check-in |
| Event booking | Contact hotel events/sales team to confirm capacity and rules |
